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Nampa, Idaho, United States
We help brands provide better customer service at scale by analyzing, enriching, and automating text communication.
Text automates repetitive customer service tasks. This roadmap highlights our key bets and ongoing work.
We aim for a chatbot experience so your customers will ask for a transfer when talking with a real agent.
To achieve this, we're increasing the context window of Text chatbots to include all previous chats, tickets, and website interact
Text automates repetitive customer service tasks. This roadmap highlights our key bets and ongoing work.
We aim for a chatbot experience so your customers will ask for a transfer when talking with a real agent.
To achieve this, we're increasing the context window of Text chatbots to include all previous chats, tickets, and website interactions.
With such a broad context, the Text in-house LLM will provide instant responses based on thousands of past chats and tickets.
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